FAQ's

PlantX.uk offers shipping across the United Kingdom for consumer goods.

Easy! Simply spend £75.00+ or more on PlantX products (after discounts) and the shipping is free!

Yes, we do! These orders will arrive via Royal Mail.

For consumer goods we have different shipping options however it is typically between 2-5 days.

When possible we try to ship all items together. For any out-of-stock items, rest assured that you will only be charged for what is shipped.

The speediest way to locate your package is to contact the carrier company. Provide them with your tracking number so they can locate it for you. If you’re not able to reach out to them, send our Customer Experience team a message at hello@plantx.uk and we’ll do our best to help!

Track your order using the tracking No via https://www.dpd.co.uk/service/
For orders with a PO Box please use https://www.royalmail.com/track-your-item

Coupon codes are good for one-time use only, and they can’t be used in conjunction with any other offers or codes.

Absolutely! Simply add your first gift card and hit the “apply” button. Once you have done that, and the amount is applied, then you can add your second gift card in the same box.

We happily accept the following methods of payment:
Visa, Mastercard, American Express, Discover, JCB, Diners Club and Paypal.

Your PlantX order will arrive via DPD (UK). A tracking number will be provided once your order is ready to ship.

At PlantX, we’re always striving to deliver the best customer service experience possible. As a result, we strive to expedite orders as quickly as we can, so once an order is placed and paid for, a change or cancellation is unfortunately not possible. However, if you wish to return your order, simply follow our return policy, which can be found here

Ah, shoot! We’re sorry that you are experiencing some trouble placing your order. Please try clearing your cache (your browser’s history stored by the web). Sometimes the cache can interfere with the checkout process on sites, by slowing it down by trying to collect old information. Try giving the cache on your browser a good clean. Please check with your browser for instructions on how to clear your cache. If you’re still unsure please reach out to our customer service team, and we will be happy to show you how.

Yes, under specific requirements. Please visit our Shipping & Returns page for more details. For damaged items, contact hello@PlantX.uk.

Not all of them, but we have a search function in our shop section to make it easy to find those products.

Yes, we will send you a tracking number via email. You can also check your order here

Yes, all products are 100% plant-based, the products will also include a list of ingredients for your reassurance.

Once you have received your order and reviewed your packing slip, you have 48 hours to report any missing items to our customer service team at hello@plantx.uk. After 48 hours, our team will not be able to provide you with a refund.

Our carriers are very sneaky when it comes to hiding packages. Please check around your house (even in the bushes) and ask your neighbors if they’ve received anything too. If it’s still nowhere to be found please reach out to us at hello@plantx.uk

Unable to find satisfactory answers ? Contact Support